Returns, Refunds & Warranty Policy

All Sales Are Final

We do not accept returns, exchanges, or refunds at this time for all orders.

Please carefully review your order and product details before completing your purchase. If you have any questions or concerns about an item, feel free to contact us at support@pickleballnerds.sg before placing your order — we’re happy to help ensure you get exactly what you need.

Product Warranties

We proudly offer brand-specific limited warranties from the date of purchase:

  • Honolulu Pickleball Company – 12-month limited warranty covering manufacturer defects.
  • SLK by Selkirk – 1-year limited warranty covering workmanship and manufacturing defects.
  • Selkirk LABS Project Boomstik – Limited lifetime warranty covering manufacturer defects.
  • Body Helix – 180-day limited warranty covering manufacturer defects.
  • CRBN – 1-year limited warranty covering workmanship and manufacturing defects.
  • Ronbus – 180-day limited warranty covering manufacturer defects.

All warranties apply only to the original purchaser and cover manufacturer defects in materials or workmanship under normal use. Warranties are non-transferable. If a paddle is sold, gifted, or otherwise transferred to a new owner, the warranty becomes void.

They do not cover damage resulting from misuse, neglect, normal wear and tear, or unauthorized modifications.

To submit a warranty claim, please email us at support@pickleballnerds.sg with:

  1. Your order number
  2. A description of the issue
  3. Clear photos or videos of the defect

We’ll assess your claim and work to resolve the issue promptly.

Damages or Incorrect Items

If your item arrives damaged or you receive the wrong item, please contact us within 3 days of receiving your order at support@pickleballnerds.sg with your order number and photos of the issue. We’ll work with you to make it right.

Non-Returnable & Non-Refundable Items

Due to the nature of our products and our commitment to quality assurance, we do not accept returns or issue refunds for:

  • Change-of-mind purchases
  • Incorrect size or color selected
  • Sale or promotional items
  • Used or opened products

Note on International Regulations

We currently only ship within Singapore. For customers outside of Singapore, our no-return policy still applies. Orders made from outside our shipping zone will not be processed or fulfilled.

Thank you for your understanding and support. If you have any questions, feel free to reach out at support@pickleballnerds.sg.